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Frequently Asked Questions

Here you will find answers to the questions customers most frequently ask.

About Shileo

My Order

Our Products

Subscription

About Shileo

  • How can I contact Shileo if I have a question?
  • Please use the contact form on our website or write to us directly at hello@shileo.com
  • Where are you based?
  • Shileo was officially founded in Anja's living room in Berlin. Shileo is still officially based in Berlin, with an additional office in Switzerland, where co-founder Cyrille hails from.
  • Shileo in the media
  • We are happy to respond to inquiries from the media. Simply write to us using our contact form. Please refer to Press inquiries for general information
  • What sets Shileo apart from other vendors of konjac products?
  • Unlike other companies, Shileo only sells dried konjac pasta and rice, which are also known as Shirataki. Not over-impressed with the preserved versions, Shileo founders Anja & Cyrille spent almost a year tracking down dried konjac rice and dried konjac noodles. Their search was ultimately successful. Long story short, they then founded Shileo. The dried Shileo products are not just 100% non-slimy and odorless, the dried consistency means they can be transformed into any kind of dish, whether sweet or savory. All our products absorb your sauces perfectly. In addition, the much higher content of the healthy flour made from the konjac root makes you feel fuller more quickly, helping achieve your weight-loss goal.
  • Why have the nutritional values of the new products changed?
  • The new products not only have a changed taste and a different appearance but also a completely revised recipe. It was important to us to omit all critical ingredients. Our new products are free of blood sugar critical tapioca syrup and also additives like citric acid. The ingredient list of the new range is limited to a very manageable number of clean ingredients. You may have also noticed that we have significantly increased the content of konjac flour in the products, so that you can actually lose weight with our products. To achieve the desired effect, a certain amount of the fiber konjac glucomannan is needed in the product, on which the health-related statement is based. You can find more information on this in our consumption recommendation and in studies conducted by the European Food Safety Authority, which investigate and highlight the positive effects of konjac. These changes naturally have a significant impact on the nutritional values. Our products are still strongly reduced in carbohydrates compared to regular products but are no longer carbohydrate-free as before
  • Are Shileo products gluten free?
  • Shileo products are 100% gluten free and are thus quite safe, even if you have a sensitive stomach.
  • Which quality certificates do the products have?
  • Our new production facility has been awarded the highest international food certifications (including HACCP, ISO, BRCGS, etc.), which are regularly reviewed through external audits. Due to the konjac growing region, our factory is located in China, where konjac noodles have been a traditional dietary staple for centuries, and konjac is also used as a remedy in Traditional Chinese Medicine. We are pleased to announce that next year, we will also be offering the range in organic quality. These are significant improvements in quality assurance that provide both us and you with confidence and security.
  • What was the inspiration behind the name Shileo?
  • The two founders Anja and Cyrille came up with the name. It is a portmanteau of the first letters of the word "shirataki", or white waterfall, the traditional Japanese name for noodles made of konjac, which have been eaten for centuries, and the word "leo". This symbolizes not just the power and strength of the team behind the company, it's also Anja's star sign.
  • In what countries is Shileo available?
  • We currently ship to all EU countries and Switzerland but have a particularly strong presence in German-speaking regions.
  • What do Shileo konjac noodles and rice taste like?
  • The konjac rice and noodles have a similar structure and taste to Chinese vermicelli. Their neutral flavor goes well with all side dishes and sauces. Because they are dried, Shileo pasta and rice don't have the fishy smell of other konjac noodles. When cooked, they absorb any sauce, spices or herbs added to them.
  • How much do you charge for shipping & handling?
  • For orders whithin Germany: 3.49€ if it's below 45€, else it's free. For orders from Austria: 4.95€ if it's below 60€, else it's free. For orders from the rest of the European Unions EU: 70€ if it's below 7.50€, else free. For orders from Switzerland: 7.50€ for orders below 100€, else it's free
  • Do Shileo products contain any allergens?
  • Our raw products Shileo Roooaaar Pasta, Roooaaar Rice and Roooaaar Konjac are 100% allergen free. For all other products, please refer to the list of ingredients on the respective product page if you are sensitive to certain ingredients
  • What type of shipping do you offer?
  • As a rule, we offer CO2-neutral shipping via DHL and DPD. If you want a different delivery option, however, please indicate this on your order.
  • Where can I find recipes for konjac?
  • Check out our website at Recipes and see our social media (shileofoods).

My Order

  • How do I place an order?
  • It's very easy. Just go to our homepage and select the number of products you wish to order by clicking on the +. The selected products will be automatically added to your cart. To complete your order, simply click on the small cart icon at the top right. Enter your contact and payment details and your order is ready to be placed. You will then receive confirmation of your order by email.
  • Which countries do you ship Shileo products to?
  • We currently ship to Europe, including Switzerland
  • How do I exercise my right to cancel my order?
  • If you wish to withdraw from your contractual agreement, you must notify us by completing the Contact form, indicating your order number and the reason for returning the products. Please use the form for this purpose in our T&C. We will process your request as quickly as possible. See our T&Cfor further information on returning your order
  • Is it possible to combine several orders in one parcel?
  • Unfortunately, this is not possible for logistical reasons. In urgent cases, please get in touch using the contact form.
  • Is there an offline store where I can buy Shileo products?
  • Yes, Shileo is now sold through numerous smaller stores. To find your closest outlet, just use the 'Shopfinder' on our website. If your favorite store is not on the list, feel free to nominate it as a potential partner using the comment field on the order page.
  • Help! I can't add products to my cart
  • Go to our homepage and select the number of products you wish to order by clicking on the +. The selected products will be automatically added to your cart. To complete your order, simply click on the small cart icon at the top right, which takes you to our Checkout page. If you experience problems here it may be due to your browser. Unfortunately, our system doesn't support older browsers like Internet Explorer. You will need a new browser such as Chrome, Safari, Firefox or Edge. If necessary, try and order using your smartphone. If that still doesn't work, drop us a line at hello@shileo.com. We will do our utmost to help you promptly and can take your order by email if need be.
  • Do you deliver to German "Packstationen" or post offices?
  • Unfortunately not. We used to provide this service but there were so many problems that we no longer offer this option.

Our Products

  • How does konjac / glucomannan help with weight loss and keep blood cholesterol at normal levels?
  • Yes, that is one of the facts about konjac. According to studies carried out by the European Food Safety Authority (EFSA), konjac glucomannan, the fiber in konjac flour, can help maintain normal blood cholesterol levels and aid weight loss. A daily intake of 4 g konjac glucomannan as part of a low-calorie, balanced diet is recommended in order to benefit from the positive effect on cholesterol levels. The positive effect on weight loss requires a daily intake of 3 g konjac glucomannan in three portions of 1 g in combination with 1-2 glasses of water before each meal and as part of a low-calorie diet. For reference, 100g prepared Shileo konjac rice contains approx. 17g konjac glucomannan, while 100g prepared Shileo konjac noodles contain approx. 11g konjac glucomannan. As Shileo products contain extremely high levels of the healthy, high-fiber flour of the konjac root, it is essential that you drink sufficient water (1-2 glasses) when eating Shileo products to ensure the products reach the stomach. Due to the enormous swelling property of glucomannan, these products are not suitable for children or consumers with swallowing difficulties as there is a risk of choking. A varied, balanced diet and a healthy lifestyle still play a major role.
  • How many carbohydrates are in Shileo meals?
  • "The low-calorie, carb-reduced flour of the konjac root is the the base of all our products, which are ideal for low-carb and keto diets thanks to their nutritional value. For example, our Roooaaar pasta, also called konjac noodles and Shirataki, only contains 38 kcal per 100 g when prepared, of which 0.6 g are carbs. By contrast, regular wheat pasta has roughly 144 kcal with almost 29g carbohydrates per 100 g when cooked. For production reasons, small amounts of tapioca starch and syrup are added to prevent the noodles from sticking together, which are removed during the cooking process. See our "Product pages" for more detailed nutrition information.
  • How much protein is in Shileo dishes?
  • All Shileo products have an extremely low-calorie, low-carb content and are thus ideal for low-carb or keto diets. This is due to the main ingredient, konjac flour, which is also particularly high in fiber. On the other hand, flour contains hardly any protein, which is also true of Shileo products. In fact, they are protein-free. Therefore, the pasta and the rice are perfect for combining with high-protein foods, such as tofu, meat or fish.
  • Why are Shileo products more expensive than regular pasta and rice?
  • Admittedly, Shileo prodicts are not cheap compared to normal pasta and rice. This is due to their high konjac flour content (12-18%), an extremely expensive commodity on the global market. For reference, wet konjac products only contain 1-2% konjac flour and are mostly composed of water, for which our competitors charge an inordinately high price.
  • Why do I have to pre-cook Shileo products?
  • Small amounts of tapioca starch and syrup are used in the production process to prevent the Shileo products with their high fiber content sticking together when dried. These leach out again slightly during cooking. To obtain the stated nutritional value, we recommend you cook the Shileo products according to the recipe, then pour the cooking water away.
  • How much glucomannan is there in Shileo products?
  • Our products are made using konjac flour with an extremely high level of konjac glucomannan. However, as it is a natural product, levels may fluctuate slightly. Once prepared, Shileo Roooaaar Pasta contains roughly 11% pure konjac glucomannan per 100g and Shileo Roooaaar Rice roughly 17% pure konjac glucomannan.

Subscription

  • Where do I sign up for a Shileo subscription?
  • It's never been easier! Just add the noodle and rice products for your monthly repeat order in your cart and click on the small cart icon at the top right to place your order. The "Subscription" option will be displayed at the bottom of the order page. Tick the box and your first repeat order is complete. Your products will be delivered once a month from then on. At the moment, you can only add items to your subscription that are permanently available. These include our konjac rice, konjac pasta, konjac glucomannan capsules and erythritol sugar. Save every month, even if you only sign up for one item. Send us an email to hello@shileo.com if you have any questions or problems.
  • How and when can I cancel my subscription?
  • If you want to change or cancel your repeat order, simply go to our website and click on the tab "My Account" at the top right. This will allow you to configure your subscription flexibly. Due to the discount granted, your minimum subscription period is three monthly deliveries. Afterwards, you can cancel your subscription at any time, up to four working days before the next debit.

    If you have any questions or problems, drop us a line at hello@shileo.com
  • What products can I add to my subscription?
  • At the moment, you can only add items to your subscription that are permanently available. These include our konjac rice, konjac pasta, konjac glucomannan capsules and erythritol sugar. Save every month, even if you only sign up for one item.
  • How flexible is my Shileo subscription?
  • After three deliveries, you can cancel your subscription at any time, up to four working days before the next delivery.

    To do so, simply go to our website and click on the tab "My Account" at the top right. This will allow you to configure your subscription however you want.
  • How do I change the products in my subscription?
  • If you want to change or cancel your repeat order, simply go to our website and click on the tab "My Account" at the top right. This will allow you to configure your subscription flexibly. You can change your subscription at any time, up to four working days before the next debit.

    If you have any questions or problems, drop us a line at hello@shileo.com
  • When will my subscription be debited?
  • As a rule, your account will be debited on the day you place your order, then every month thereafter.
  • Is it possible to have a repeat delivery every two or every three months?
  • That is possible. You can flexibly adjust the delivery rhythm when concluding your subscription on the order page. If you would like to change your subscription delivery rhythm later, simply write to us at hello@shileo.com.
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Limited time offer: save 5% on orders above 180€. Code: shileo180
Starter Pack, 3 x 240g
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Shileo Lower-Carb Spaghetti, 240g
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Shileo Lower-Carb Spaghetti, 1kg
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Shileo Lower-Carb Spaghetti, 4kg
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Shileo Lower-Carb Fettuccine, 240g
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Shileo Lower-Carb Fettuccine, 1kg
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Shileo Lower-Carb Fettuccine, 4kg
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Shileo Lower-Carb Rice, 240g
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Shileo Lower-Carb Proteinnudeln
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Roooaaar Konjak
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Bio Glucomannan
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Low Carb Baking Muffins & Cupcakes
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Starter Pack, 3 x 1kg
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Shileo Lower-Carb Rice, 1kg
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Shileo Lower-Carb Rice, 4kg
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